Return & Refund Policy

We hope you love your Auggie & Zo finds! If something doesn't work out, eligible items may be returned in accordance with the policy below.

In-Store Purchases

Eligible items may be returned within 14 days of purchase for store credit.

A receipt or other valid proof of purchase is required to initiate a return.

To be eligible for a return, merchandise must:

• Have all original tags attached
• Be unworn and unwashed
• Be unstained
• Be free of perfume, smoke, and other odors
• Be in its original condition

Items returned more than 14 days after purchase are not eligible for return or exchange.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

• Beauty, Health & Wellness items
• Auggie Doggie items
• Swimwear
• Sale items marked down 30% or more
• Any other merchandise specifically marked Final Sale

Online Orders

Eligible online purchases may be returned within 14 days of the date your order is delivered for store credit.

Online returns may be made in person at an Auggie & Zo retail location or returned by mail.

All returned merchandise must have its original tags attached and be unworn, unwashed, unstained, unperfumed, and otherwise in its original condition.

Mail-In Returns

Before mailing a return, please contact us at auggieandzo@gmail.com to let us know that your return is on the way.

Mail eligible returns to:

Auggie & Zo
1605 Queen St, Unit 111
Wilmington, NC 28401

Please include your order number or proof of purchase with your return so we can identify and process it.

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.

We recommend using a trackable shipping method when mailing a return. Auggie & Zo is not responsible for return packages lost in transit.

Store Credit

Approved returns are issued as store credit. We do not provide refunds to the original form of payment for standard returns.

Store credit will be issued after the returned merchandise has been received and inspected.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at auggieandzo@gmail.com as soon as possible after receiving your order.

Please include your order number and photos of the item when possible so we can help resolve the issue.

Questions?

If you're unsure whether your item is eligible for a return, please contact us before bringing in or mailing your return.

Auggie & Zo
Email: auggieandzo@gmail.com
Website: auggieandzo.com