Shipping Policy

Last Updated: August 21, 2026

Thank you for shopping with Auggie & Zo! We carefully pack and ship orders from Wilmington, North Carolina.

Free Shipping

We offer free standard shipping on U.S. orders of $50 or more, after discounts and before applicable taxes.

Orders under $50 are subject to the shipping rates displayed at checkout.

Free shipping applies to eligible orders shipped within the United States only.

Order Processing

Orders are typically processed and prepared for shipment within [1-3] business days.

Business days do not include weekends or holidays.

During holidays, sales, new releases, or other high-volume periods, processing may take slightly longer.

Once your order ships, you will receive a shipping confirmation with tracking information at the email address provided at checkout.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout.

Shipping rates may vary based on your order, destination, selected shipping method, and other applicable factors.

Delivery Times

Delivery times provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, holidays, incorrect address information, or other circumstances outside of our control.

Tracking Your Order

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier to scan your package and update tracking information after you receive your shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at auggieandzo@gmail.com.

We will do our best to make changes before your order ships, but we cannot guarantee that an address can be changed once an order has been submitted or processed.

Auggie & Zo is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at auggieandzo@gmail.com and we will do our best to help you investigate the shipment with the carrier.

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with members of your household, neighbors, or your local carrier.

Auggie & Zo is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier. However, please contact us if you experience an issue and we will do our best to assist you.

Returned-to-Sender Packages

If a package is returned to Auggie & Zo because of an incorrect or incomplete address, failed delivery attempt, refusal, or other delivery issue, we will contact you using the information provided with your order.

Additional shipping charges may apply if you would like the package to be shipped again.

International Shipping

Our free shipping offer applies to U.S. orders only.

If international shipping options are available for your destination, applicable shipping rates will be displayed at checkout.

International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside of our control.

Returns

Shipping and delivery are separate from our return and exchange policies.

Please review our Return Policy for information regarding eligible returns, exchanges, store credit, return shipping, and other applicable conditions.

Questions?

If you have questions about your order or shipping, please contact us:

Auggie & Zo
Wilmington, North Carolina, USA
Email: auggieandzo@gmail.com
Website: auggieandzo.com